Meet the Team
And see what makes them the perfect match for you!
Zoe Rohaly:
Zoe spent her early years working in the event industry prior to working for a Seattle-based dock building company, where she met her now fiancé and business partner, Dustin.
During her time there, she helped the team quickly become the top marine construction company on Lake Washington. This was in part due to her great communication skills and her unmatched customer service, in addition to her ability to take on and own new tasks.
Zoe's approach to working with her customers is to always be there to help, whether it's just a quick phone call or an urgent drive over. She believes that good communication is key in every situation. Even if the topic of discussion may be a difficult one, she makes sure to handle it quickly and in ways that provide both satisfactory solutions and a positive experience.
dustin howe:
Dustin's background is in residential construction & management. He grew up learning directly from his father who built large custom homes in Arizona, Idaho, and Hawaii.
He learned from a young age what it took to take care of clients the right way. He continued his career building homes in Arizona and Oregon, until he finally landed in Seattle in 2018. That's when he started working for a local dock building company and where he met his now fiancée Zoe. Together with an amazing team, they built what they believe to be the best service team on the lake.
Dustin says customer service is in their blood and that is what has driven them to start EMC. He wants to spend his time focusing solely on making clients happy and solving problems for them. That is his happy place and where he believes he and Zoe can make the most impact.
Values
The EMC team consists of co-founders Dustin & Zoe, the growth-driven couple turned entrepreneurial duo with a passion for high-end customer service & creating solutions. With three main values that are core to who they are, the team at EMC will bring stress-free living & time back into your life.
They value doing the right thing no matter what, period. It isn't always what's easy and often requires extra effort, but that's where the team shines best.
They value quality customer service. That means treating customers with respect, listening to them with the intent of understanding what they need, and finding a solution to fit that need.
They value time. Everyone gets the same 24 hours in a day, and time is the one thing we can't buy more of. That's why they believe yours should be spent with the people you love, doing the things you love.
Client Reviews
A must-have for busy, complicated lives.
If value time and want to protect your investments without micromanaging every detail 🙄 … I can’t recommend EMC highly enough. They provide peace of mind and deliver results.
EMC specializes in managing the kinds of projects that busy people simply don’t have the time, or desire, to organize themselves. Whether it’s overseeing a full-scale home renovation, scheduling ongoing car or boat maintenance, coordinating seasonal property prep, or handling logistics across multiple residences, they get it done with professionalism, discretion, and efficiency.
Many of my clients own multiple properties, vehicles, and luxury assets. What they need isn’t just a contractor … they need a trusted partner who can take ownership of entire projects from start to finish. EMC’s services fills that gap beautifully.
As a real estate agent working closely with high-net-worth individuals, I’m always on the lookout for services that can add real value to my clients’ lives. One of the most impactful recommendations I consistently make is Elite Management Concierge.
- Sydney Groen (client)
Elite Management Concierge is a pleasure to work with. From the level of professionalism to the attentiveness to detail. Each step taken has been stress free and smooth. Working with this company has provided my company opportunities. Dustin and Zoe are the way to go if you need any project managed.
- Tim S. (vendor)
I own an event business in Seattle and have relied on Dustin and Zoe and the team at EMC on numerous occasions for help in various areas of our operations including finding locations for lease, logistics on concert stages and events, finding specialists for specific issues we ran into and so much more. They’ve been our single most important connection in the Seattle area and have even helped introduce us to some of our biggest customers and partners!
- Luuk Hendrik (client)
I’ve used EMC for numerous projects, anything from helping strategize our deck remodel in Leavenworth to various issues with our yacht in Seattle and I can’t even count how many last-minute 911 calls to help us with something personal or for one of our businesses and they’re always incredibly quick to the punch! I can count on them to help take us down the path to solving literally any issues we need help solving…business, strategy sessions, house, boats, airplane hangars, docks…they have a wealth of resources, connections and are truly knowledgeable in any industry or issue I throw at them with a huge team of specialists and experts in their network.
- Luke Groen (client)
I have worked with EMC several times having met them through a mutual business partner in the Mill Creek area. It has always been a positive experience, both from a customer perspective and as a business owner. Over the many projects and personal interactions I have had with them, they were always professional and helpful. They are easy to get ahold of, never more than a text message away. Communicating with them is always clear, to the point, and stress-free. I never feel like I have to over explain myself, they just "get it".
Elite Management Concierge is perfect for someone wanting to save time and make big projects simple. They are local and well versed in many areas of expertise, able to coordinate people and businesses quickly and effectively. This in itself helps bring peace of mind, knowing that they get stellar results without having to watch every little step and coordinate multiple moving parts of a project. They are truly professionals in this regard.
I highly recommend Elite Management Concierge. They are an invaluable partner who continues to help me save time, simplifies project processes, and expands my reach as a local business!
- Jacob W (vendor)
Great people to work with and for.
- Mark Monnot (vendor)